Service Level Agreement Email

You see, I have this predictive algorithm that predicts when an email will be received and what it will contain so I can go 1 and respond. Add a brief introduction to the agreement regarding the parties, the scope of the services and the duration of the contract. For example: in other words, if you don`t reply to your email within 3 days… What will happen? (Apart from the obvious — you don`t have an answer.) Accelera Solutions offers an average scheduled availability of a service of 99.9%. This percentage is calculated monthly and is valid 24 hours a day, 365 days a year, except as shown below. Availability is defined as the ability of a user within an organization to establish a connection to a service site, P.O. Box, or public folder. Rarely a service can work in some areas and cannot work in others; For example, documents may be available, but the search engine may not be available, or the email function (receiving/sending emails) may be available, but data in public folders and calendars may not be available (Exchange Hosting Service). This period of such a reduced function is not considered a downtime and is excluded from the availability calculations.

In addition, the following conditions are explicitly excluded from the calculation of availability This is a certain type of contract that determines the volume of work and aims to maintain the level of performance at an agreed level.  » – Adam Henshall, What is an SLA? How to use service level agreements to successfully send mass emails, including newsletters, email services, and more. on the network of Internet gateways of the service (« network »), is prohibited. The attempt to send this type of mailings on the network is contrary to the conditions of this SLA and invalidates without restriction the service obligations provided for in these rules. File attachments are limited to 50 MB. A service level agreement (SLA) is a documented agreement between a service provider and a customer that identifies both the services needed and the expected level of service. The agreement varies between suppliers, services and sectors of activity. You will receive a certain amount of storage space assigned to each mailbox under SOW conditions. Warnings are automatically sent via email when a user reaches 90% – 95% of the limit set by the system administrator for that user`s personal mailbox. Another warning is sent by email when a user reaches the granted limit.

If a user exceeds this limit, they cannot send or receive emails until the user reduces the size of the PO Box below the set limit or receives an increase in the capacity of the personal PO Box from the system administrator. Accelera Solutions is not responsible for the unavailability of services or loss of data caused by PO Boxes or records exceeding storage capacity. You should not exceed the creation of more than 250 subfolders and/or 2 GB in total in its public folder. If you exceed the number of 250 subfolders and/or a total of 2 GB, Accelera Solutions is not responsible for the unavailability of the services and may ask you to reduce the number of subfolders created. In addition, the number of items per public folder should not exceed 5,000 items. To manage the number of items per folder, you must configure the process accordingly. If the limit of 5,000 items per folder is reached regularly, even with an aggressive end-of-life plan, the client should segment the public folder into subtopues and create multiple public folders for each subtopue….

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